We are Smartsupp, a team of 50 enthusiasts from different parts of the world, working on global SaaS (software as a service) in Brno. Smartsupp is conversational ecommerce platform that combines AI, chatbots and live chat to engage visitors, automatically convert leads and deliver personalized shopping experience. Our live chat is #1 in Central Europe, with biggest market share in the Visegrad group. We are established market player with 96 000 active websites with 431M visitors / month and localization in 9 languages.
Currently, we are mainly working on optimizing our widget to reduce its loading time and thereby improve the lighthouse score. Furthermore, we are constantly developing and improving our chatbot, so that it doesn't only save our customer's time, but also facilitates the collection of quality leads and helps to automate the overall customer support. Thanks to this, our clients save time and money.
We use modern technologies that have passed the "test of fire". At the core of our stack is TypeScript. The backend is built on Node.js. We have a database in PostgreSQL, MariaDB and Elastics. The servers run on Amazon Web Services. We code the frontend of the web application in React and Svelte. We use PHP/Nette in a few places (there is always some legacy code :). Our code lives on Github.
We use Trello and YouTrack for task management and Slack for team communication. We handle company mail and documents via G Suite from Google.
We help companies to take communication with customers to the next level.
We started Smartsupp in 2013. From the beginning, we wanted to build a live chat that could be used by anyone and everyone. Product simplicity and fair pricing were key. Thanks to this, Smartsupp is used today by hundreds of thousands of companies and freelancers all over Europe.
All of our employees are eligible for fully paid 25 days off per year
We still like to see other in the office 1-3 days per week. Otherwise you can work from home.
Our employees choose which working hours are the best for them. Our usual core time is 10 a.m. - 3 p.m.
Up to 10k per year for your professional growth
If you are sick, take sick day and get better soon
Free day on your Birthday
We value the work of all of our employees and their loyalty to Smartsupp. The "reward" is 3 extra days of vacation for 3 years in Smartsupp/ 5 days extra for 5 years in Smartupp
We know how hard it sometimes can be to be a parent. We support our employees in their parental role with 5 days of extra vacation (after 1 year in Smartsupp)
You don't just have to dream about cookies or something to bite. Our kitchen offers coffee, tea, fruit, ice cream, cookies or other goodies, soups, sandwitches etc.
Vodafone subscription plan free of charge (unlimited calls, unlimited SMS and unlimited data)
We offer English lessons with native speakers
We offer Multisport card for 350 Czk co-pay per month. Also we offer Multisport card +1 for 600 Czk co-pay
Team buildings (pub, wakeboarding, laser game, paintball, wine cellar, sea, skiing, trips etc.)
Laptop or Macbook for personal use
Cyclists are welcomed - we have room to store bicycles
We are located in the new "Brno's skyscraper" - Šumavská Tower - building B.
You find us at 17th floor.
Address Šumavská 524/31, Brno 602 00